Ryda GH ("Ryda", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you use our website, mobile applications, and related services in Ghana. By using Ryda, you consent to the practices described in this policy.
1. Information we collect
We collect information you provide directly and data generated through your use of Ryda:
- Account information: name, phone number, email address, profile photo, and account type (passenger, vendor, driver, courier).
- Identity and verification: Ghana Card or passport, driving licence, vehicle registration, business registration, and KYC documents submitted during onboarding.
- Location data: precise pickup/drop-off coordinates when you enable location services, and route information during rides or deliveries.
- Payment information: wallet balance, transaction history, payout account details, and payment method preferences. We do not store full card details; payments are processed securely by Paystack.
- Communications: in-app messages, support tickets, reviews, ratings, and call logs made through masked numbers.
- Device and usage data: device type, operating system, IP address, app version, crash logs, and usage patterns to improve performance and security.
2. How we use your information
We use your information to:
- Provide, operate, and improve ride-hailing, delivery, and marketplace services.
- Match passengers with drivers, customers with vendors, and senders with couriers.
- Process payments, top-ups, refunds, and driver/vendor payouts.
- Verify identity, licences, and eligibility for safety and compliance.
- Communicate with you about trips, orders, promotions, support, and policy updates.
- Detect and prevent fraud, abuse, and security incidents.
- Comply with legal obligations and respond to law-enforcement requests.
3. How we share information
We do not sell your personal information. We may share it with:
- Other users: limited profile details (name, photo, rating) and trip/order status needed to complete a transaction.
- Service providers: payment processors (Paystack), cloud hosting, SMS/email providers, mapping services, and analytics partners under strict confidentiality.
- Regulators and authorities: when required by Ghanaian law, court order, or to protect safety and rights.
- Corporate successors: in connection with a merger, acquisition, or sale of assets, subject to confidentiality protections.
4. Location information
Ryda needs location data to match nearby drivers, estimate ETAs, track deliveries, and complete rides. You may disable location services in your device settings, but some features may not work without it. We retain trip location history for safety, dispute resolution, and legal compliance.
5. Data security
We use industry-standard technical and organisational measures to protect your data, including encryption in transit, access controls, and secure cloud infrastructure. No system is completely secure, and we cannot guarantee absolute security. Please protect your account credentials and report any suspected unauthorised access.
6. Data retention
We retain personal information for as long as necessary to provide services, fulfil the purposes described in this policy, satisfy legal and regulatory requirements, and resolve disputes. When no longer needed, we delete or anonymise data in accordance with our retention schedule.
7. Your rights and choices
- Access, update, or correct your profile information through the app.
- Request deletion of your account and associated personal data, subject to legal and operational requirements.
- Opt out of promotional communications by following the unsubscribe instructions or contacting support.
- Request information about how your data is processed by emailing support@rydas.online.
8. Cookies and analytics
Our website and app may use cookies, local storage, and similar technologies to remember preferences, authenticate users, and understand usage. You can manage cookie preferences through your browser settings. Analytics data is used only to improve our services.
9. Children's privacy
Ryda is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will delete it promptly.
10. International transfers
Your data is primarily stored and processed in Ghana. Some service providers may be located outside Ghana; in those cases, we ensure appropriate safeguards are in place to protect your information.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by email. Continued use of Ryda after changes take effect constitutes acceptance of the revised policy.
12. Contact us
If you have questions, concerns, or requests about this Privacy Policy or how we handle your data, contact us at support@rydas.online or through the in-app support channel.