These Terms of Service govern your access to and use of the Ryda platform, website, and mobile applications operated by Ryda GH ("Ryda", "we", "us", or "our"). By creating an account, placing an order, booking a ride, or otherwise using Ryda, you agree to be bound by these Terms, our Acceptable Use Policy, Shipping & Delivery Policy, and Refund & Returns Policy.
1. Services we provide
Ryda operates a technology platform that connects passengers with drivers, customers with vendors (food and goods), and senders with courier riders in Ghana. We do not own vehicles, employ drivers, or hold inventory. We provide the marketplace, payment, tracking, and support infrastructure that enables these transactions.
2. Eligibility and accounts
- You must be at least 18 years old and capable of entering into a binding contract.
- You must provide accurate, complete, and current registration information.
- You are responsible for maintaining the confidentiality of your account credentials.
- You may not transfer, sell, or share your account without our written consent.
- We may suspend or terminate accounts that contain false information or are used in violation of these Terms.
3. Payments, wallet, and payouts
- Customers top up a Ryda wallet or pay at checkout via Paystack-supported methods, including Mobile Money and card.
- Wallet balances are held in the customer's Ryda wallet and debited when a ride is completed or an order is delivered.
- Vendors, drivers, and couriers earn fees that accrue to their in-app wallet and may request payout to a verified bank or mobile-money account.
- Ryda may hold earnings for a reasonable verification window, typically up to seven (7) days, to account for refunds, chargebacks, or claims.
- Wallets are for platform transactions only. Peer-to-peer transfers between user wallets are not permitted.
4. Passenger and customer responsibilities
- Provide accurate pickup and drop-off locations and be available at the pickup point.
- Treat drivers and couriers respectfully and comply with all safety instructions.
- Pay the fare or order total shown in the app, including any applicable delivery fees.
- Report issues, accidents, or disputes through the in-app support or Claims channel promptly.
- Do not request transport of prohibited items listed in our Acceptable Use Policy.
5. Vendor responsibilities
- Hold valid business registration and any required licences for the products or services offered.
- Complete KYC verification and keep business, ownership, and contact information current.
- List only products that are legal, accurately described, safe, and in stock.
- Prepare and package orders according to applicable food-safety and hygiene standards.
- Fulfil orders within the preparation window shown to customers and hand them to the assigned rider.
- Respond to customer inquiries and Ryda support requests in a timely manner.
6. Driver and courier responsibilities
- Hold a valid driving licence and operate a registered, roadworthy vehicle.
- Complete Ryda onboarding, including ID, licence, and vehicle verification.
- Accept rides or deliveries only when fit to drive and in compliance with Ghana road-traffic laws.
- Do not tamper with, open, consume, or misuse customer orders or personal items.
- Decline to transport any prohibited item and report such requests immediately.
7. Fees and charges
Ryda charges service, delivery, and platform fees that are displayed before you confirm a ride or order. Fees may vary by distance, demand, vehicle type, and location. All displayed prices include applicable taxes unless stated otherwise.
8. Cancellations and refunds
Cancellations before dispatch generally receive a full refund to the Ryda wallet. After dispatch or delivery, refunds and adjustments are handled according to our Refund & Returns Policy and may require review through the in-app Claims process.
9. Disputes and claims
- Disputes between users should first be reported through the Ryda app.
- Ryda's support team will review claims and may request evidence such as photos, receipts, or messages.
- Decisions are made in good faith based on the information available and our policies.
- Approved refunds may be credited to the customer's wallet and, where appropriate, deducted from the vendor's or driver's next payout.
10. Limitation of liability
To the fullest extent permitted by Ghanaian law, Ryda is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the platform. Our total liability for any claim relating to the services is limited to the amount paid for the specific transaction giving rise to the claim.
11. Indemnity
You agree to indemnify and hold harmless Ryda, its affiliates, officers, and employees from any claim, loss, liability, or expense arising out of your breach of these Terms, your negligence or misconduct, or your violation of any law or third-party right.
12. Termination
You may stop using Ryda at any time. We may suspend or terminate your access if you violate these Terms, our policies, or any applicable law, or if your conduct harms users, the platform, or our business. Upon termination, any accrued but unpaid earnings will be paid subject to verification and any outstanding claims.
13. Intellectual property
The Ryda name, logo, software, and content are owned by Ryda GH or its licensors and are protected by copyright, trademark, and other laws. You may not copy, modify, distribute, or create derivative works without our written permission.
14. Governing law
These Terms are governed by the laws of the Republic of Ghana. Any dispute arising from these Terms or your use of Ryda shall be subject to the exclusive jurisdiction of the courts of Ghana, except that either party may seek injunctive relief in any competent court.
15. Changes to these Terms
We may update these Terms from time to time. We will notify users of material changes through the app or by email. Continued use of Ryda after the changes take effect constitutes acceptance of the revised Terms.
16. Contact us
If you have questions about these Terms, contact us at support@rydas.online or through the in-app support channel.